In addition to managing media relations and crisis communications plans for the London office of South African Airways, I also oversaw the launch of the airline’s Instagram account for the UK & Ireland.
To enhance South Africa’s brand, I led a variety of strategies to educate consumers on the Rainbow Nation’s diverse cultures, from posts sharing the many languages of South Africa to various traditions.
Noticing the ‘triptych’ photo format many top brands were implementing to tell a more sophisticated story across three photos instead of just one, I implemented the same strategy to tell a richer story about South Africa.
The resulting engagement fueled our influencer program and quickly grew the brand’s social media presence.